Orders are generally delivered within 1 to 2 business days. Orders placed before 23:59 usually arrive the next day. During busy periods (sales, holidays), delivery may take a little longer; we will keep you informed by email.

Please contact us as soon as possible at service@bloomfold.com with your order number and the correct address. As long as the package has not yet been processed by the warehouse, we can usually still change the address. If the package has already been shipped, we will work with you to find a solution through the carrier.

That is possible as long as the warehouse has not yet processed or shipped your order. Contact our support team immediately with your order number. If the order is already on its way, you can simply return the package after receiving it within the 30-day cancellation period. If you cancel, we will refund the full amount to your original payment method.

We can still modify a placed order as long as it has not yet been shipped. Contact our support team as soon as possible. If it has already been shipped, return the product and order the desired item.

First check your spam folder and make sure the email address used when ordering was correct. Your order confirmation also contains the link to your invoice. Still can’t find anything? Send us your name and, if known, your order number, and we’ll resend the confirmation.

Annoying! First check the tracking information: sometimes a package is delayed by a day with the carrier. No more movement in the tracking? Contact us - we'll start an investigation with the carrier and resolve it for you. You never need to chase the carrier yourself. If you added Insured Shipping, we'll immediately send a replacement as soon as the carrier marks the package as missing.

Our apologies. Please send us a photo of the product you received and the label on the box, along with your order number. We will send the correct product as soon as possible and arrange a return label for the incorrect item - free of charge, of course.

Bundles are sometimes shipped in multiple packages that arrive separately, each with its own tracking information. Is a product missing and do you not see a second shipment in the tracking? Contact us with your order number, and we’ll investigate it right away and send the missing product.

This may happen due to a technical error. Let us know at service@bloomfold.com; we’ll send you a return label for the extra package. You won’t incur any costs for this.

Shipping is always free on every order - there is no minimum order amount. Optionally, you can choose Insured Shipping at checkout: if your package is lost, we will immediately send a replacement without waiting for the carrier's investigation.

We offer free delivery in the Netherlands and Belgium in any case. Using the country selector on the website, you can order from several European countries (including Germany, France, the UK, and Scandinavia); delivery times may vary by country.

No, this is not possible