Bloomfold Help Center

Returns & exchanges

How do I register a return?

Register your return through our returns portal: enter your order number and the email address associated with your order. After registering, you will immediately receive a return label with instructions. You then have 14 days to drop off the package at a service point. Pack the product as completely as possible in its original packaging. bloomfold.montareturns.com

What are the return conditions, and how long do I have to change my mind?

You have 30 days from the purchase date to try out and return your product with no obligation. The product must be complete and in good condition; where possible, return it in the original packaging. Is your return request outside the 30-day period? Then contact us at service@bloomfold.com, and we’ll look into the options.

Who pays for return shipping, and how do I receive a return label?

You will automatically receive the return label after registering via the returns portal. If a product is defective or was delivered incorrectly, we will of course cover the return costs. If you return a product without a defect (for example, because you have changed your mind), you are responsible for the return shipping costs.

When will I receive my refund?

Once we have received and inspected your return, we will refund the purchase amount to your original payment method - no later than 14 days after receiving the package. Depending on your bank or payment provider, it may take a few more business days for the amount to appear.

Can I exchange my product?

We do not offer direct exchanges: return the product through the returns portal and place a new order for the desired item. This is the fastest way to receive the new product. If the product is defective, we will of course replace it free of charge.

Can I return a product if I have already used it?

Yes - you may try the product for 30 days with no obligation, just as you would in a store. Return it complete and undamaged, in its original packaging.

Can I return part of a bundle?

It is possible to return part of a bundle. In this case, the refund will be adjusted to deduct the bundle discount.

I ordered through bol.com or another partner - how do I return it?

If you ordered through bol.com, ANWB, or another partner, the return is handled through that platform's return process (for example, your bol.com account). The refund will also be processed through the platform. If you need help, our support team will be happy to assist you.

My return label or return link isn’t working

That’s unfortunate! Send us a message with your order number and, if possible, a screenshot of the error message. We’ll then email you a working return label right away.

My return has been delivered, but I haven’t heard anything yet

Once we receive your return, we will inspect it and process your refund within 14 days at the latest. Haven’t you received anything 14 days after delivery according to your return’s tracking information? Contact us with your order number and proof of postage, and we’ll look into it right away.