The invoice is included as a link in your order confirmation. Didn’t receive an order confirmation? Check your spam folder and the email address you used. We’ll be happy to resend the invoice upon request; please include your order number.

Changing billing information cannot legally be carried out or promised immediately. Send us a message with your order number and the correct billing information (name, address, and, if applicable, company name and VAT number). An employee will review your request and contact you as soon as possible.

You can pay with iDEAL, Klarna (pay later), credit card (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay, Google Pay, Shop Pay, Bancontact, and, depending on your country, BLIK, MobilePay, and Wero.

Check your payment details and whether you have sufficient funds or available spending limit, or try another payment method. During busy periods, confirmation may sometimes take a few minutes; do not place a duplicate order while you wait. Was money deducted but no confirmation received? Contact us and we’ll look into it.

If you choose Klarna at checkout, you only pay after receiving your order, according to the payment period shown in your Klarna app. Questions about your payment period, reminders, or paying in installments should be directed to Klarna; we do not offer payment arrangements ourselves.

Once we have processed your cancellation or return, we will notify Klarna and (part of) your invoice will be canceled. This may take a few days. Is your Klarna invoice still outstanding after that time? Send us your order number, and we will immediately report the return to Klarna (again). In the meantime, pause your invoice in the Klarna app so you do not receive a payment reminder.

Spoused B.V. is the company behind Bloomfold. Payments to our webshop are processed under this name. If you see this name on your statement next to an amount you spent with us, that is completely normal.